Returns & Exchanges
We want you to love your linens as much as we do, which is why we offer a 30-day return window for all unwashed and unused items. Please note that personalized or monogrammed items are final sale and cannot be returned.
Initiate Your Return
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Print Your Label
Select the items you wish to return or exchange and download your prepaid UPS shipping label.
Pack Your Towels
Securely pack your items in their original packaging, attach the return label, and drop the package off at any authorized UPS location.
Receive Your Refund
Once our team inspects your return, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing